Zásilkovna Is Terminating Cooperation with Czech Post
Zásilkovna, the prominent Czech logistics-technology company, is terminating its cooperation with the company Czech Post from January 31st, 2021. The main reason for the decision to terminate cooperation is the long-term dissatisfaction with the quality of services offered by Czech Post and the constant one-sided increase in their prices. Zásilkovna provided the so-called first mile service for Czech Post. Online stores could therefore submit parcels to any pick-up point of Zásilkovna in the Czech Republic, which were meant to be delivered by the Czech Post. Zásilkovna then consolidated and handed over these parcels to Czech Post at their main sorting depots. In 2020, Zásilkovna handed over 600 000 parcels to Czech Post this way.
„I am very sorry that the Czech Post didn´t consider Zásilkovna as a partner, which helped it on a long-term basis and is open towards cooperation just as functioning state-owned enterprises and commercial companies in the field of logistics abroad. Czech Post was constantly increasing prices, which didn´t correspond with the volume of submitted parcels. Due to this regular price increase, we had reached a point where we had significant financial losses with every parcel. Czech Post announced that starting January 2021, another price increase will take place, and thus reaching absolutely unacceptable conditions regarding the yearly number of parcels which were handed over to Czech Post.”
Simona Kijonková
CEO of Packeta group and the founder and part-owner of Zásilkovna
The analysis, which was carried out by Zásilkovna after the end of the Christmas season 2020, additionally showed the absolutely unacceptable quality of services of Czech Post. The statistics showed that the Czech Post delivered only less than 15 % of parcels in 2020 in the regime D+1 (i.e. delivery the next day), which Zásilkovna handed over to Czech Post for home delivery.
“Unsatisfied customers then rightfully contacted us, which was significantly damaging our reputation of a reliable and high-quality logistics partner. As a part of our wide network of pick-up points, even during the period before Christmas, we were delivering 97 percent of parcels until the next day. We were also disappointed with the lack of a proactive and partnership approach from the Czech Post, and instead, we have experienced the opposite. Additionally, the Czech Post was publicly presenting false information, damaging our brand during the Christmas season. It was not possible to remain in this kind of partnership; therefore, we were forced to accept the decision to terminate it,” Simona Kijonková adds.
The termination of cooperation with the Czech Post was announced by Zásilkovna to all of its partners and clients. The termination of cooperation with the Czech Post will not have a negative impact on customers of Zásilkovna demanding the service Home delivery and, on the other hand, shall result in the service quality improvement and increase of customer comfort.