Zásilkovna Is a Top Brand According to Customer Satisfaction
Zásilkovna won gold in the TOP 100 Brands With the Best Customer Experience in the Czech Republic. The study, which is conducted annually by the consulting company KPMG on the basis of 50,000 customer reviews, is based on six pillars of customer care: integrity, time and effort on the customer’s side, meeting expectations, problem solving, personalization and empathy.
We became the absolute winner of the entire study of the Top 100 customer experiences in the Czech Republic and also ranked first in the Logistics segment.
According to the respondents, Zásilkovna has fast, cheap and reliable service. Respondents to the survey appreciated the services of Zásilkovna especially during the pandemic. First of all, they appreciated the dense network of pick-up points and the easy and efficient communication. Zásilkovna has high ratings in all pillars, but scores best in the time and effort pillar, proving that it meets customer demand for a fast and easy delivery service. (Source: nejlepsi.cx/logistika)