The consumer survey took place in Slovakia last year for the fourth time. From the perspective of customer experience, the year 2020 was mainly affected by the coronavirus crisis, which completely changed the methods of shopping, consumer behavior and also the customer’s needs. According to new trends associated with the pandemic, today, companies should pay special attention to safety, new technologies and support of local entrepreneurs. Zasielkovňa does all of this! We believe that thanks to this, it became the most favorite logistics brand of Slovak customers.