What are the next steps?
A common comment, as well as a common question, we received in the feedback from online shops was why can´t we measure parcel sizes ourselves upon their arrival at depots. The answer is simple: to know the parcel size at this stage is too late for us; because, if the parcel is oversized, it must be rerouted, which leads to delays in delivery and, in some cases, also to changes in the location of the delivery point (which then, understandably, results in bad customer experience).
Size estimation
Right now, we are working on a process of estimating parcel size which would enable us to at least assess the size of a parcel based on experience; therefore, provide your customers the best service at the best price. We manage to deliver 98% of parcels within the next day and strive to keep that statistic—if not to improve it.