Parcel size measuring? Only optional
Based on your feedback, we will not require parcel size to be submitted upon parcel dispatch
Last July we have informed you that starting September 2021 it will be compulsory to submit parcel weight into our system upon parcel dispatch and from March 1, 2022, also parcel size. Our intentions were clear: to optimize our processes and make parcel delivery even faster.
But based on the feedback we received from you — our partner online shops — we have decided that submitting parcel size and/or size category will not be required (we now know — thanks to you — that measuring parcel size and making sure it is technically correct is very difficult for some of you).
Submitting parcel weight upon parcel dispatch remains compulsory
Starting March, we will also not require providing information about the approximate parcel dispatch time.
Submitting parcel size is optional from now on
We accommodated you because we appreciate our partnerships—your satisfaction with our services and the simple principle that working with us is based on are our top priorities. But, let us explain why we initially wanted to implement compulsory parcel size submission and how knowing the size of a parcel upon collection helps us.
If we know the parcel size in advance, we can:
- Map the Z-BOX capacity efficiently and therefore avoid complications such as the parcel not fitting into the Z-BOX locker which then leads to the customer being disappointed (same issue with Alzaboxes)
- Plan parcel distribution to pick-up points better
- Reduce the number of return parcels
- Anticipate the needed capacity of parcel distributions; plan courier routes more effectively; and therefore, make delivery even faster
This is why we have a favor to ask: if you are able to measure parcel size and submit it to our system, please do so. It helps us immensely to better our services.
Important note: some of the carriers we cooperate with do require parcel size to be submitted and without it, the parcel cannot be collected for shipment. You can find more information about selected carriers´ requirements here.
What are the next steps?
A common comment, as well as a common question, we received in the feedback from online shops was why can´t we measure parcel sizes ourselves upon their arrival at depots. The answer is simple: to know the parcel size at this stage is too late for us; because, if the parcel is oversized, it must be rerouted, which leads to delays in delivery and, in some cases, also to changes in the location of the delivery point (which then, understandably, results in bad customer experience).
Right now, we are working on a process of estimating parcel size which would enable us to at least assess the size of a parcel based on experience; therefore, provide your customers the best service at the best price. We manage to deliver 98% of parcels within the next day and strive to keep that statistic—if not to improve it.
Thank you all who have provided us with feedback, notes, and comments that help us improve our services to reach maximum satisfaction. Also, thank you to all online shop partners who will submit parcel size upon dispatch moving forward.