Our New Complaint Form Is ❤
Which aspects are better compared to the original version?
Faster and easier completing: you will no longer have to fill in all the details.
Interactive solution: the fields that need to be filled in change according to the reason for the complaint, and, therefore, only the details required for the type of complaint are requested in the form = you do not fill in any unnecessary fields.
Greater security: the new form is protected from attacks from the internet, while protecting your personal details with modern IT security methods.
Saves time: the form requests information and documents from the user and our customer service team no longer has to contact you several times.
Easier handling of complaints for parcels from abroad: the complaints procedure is now identical for the entire Packeta Group and the complaint can thus be easily and systematically forwarded to another country for handling, while preserving the history.
Language switching: the form can be completed in seven languages, which can also be continuously switched during completion.
Fewer typos and mistakes: verification of the parcel number and contact details now takes place at the start of the complaint procedure, eliminating common problems with incorrect details – and making the complaint procedure much faster