Planned system maintenance on 26 September (10:00 PM–1:00 AM): Which services will be unavailable?
Dear Partners,
On Saturday, 26 September 2026, we will be doing system maintenance. As a result, some of our services will be unavailable from 10:00 PM on Saturday until around 1:00 AM on Sunday. During this time, you will not be able to send parcels via Z-BOX, pick them up using the mobile app, track parcels, or use our Client Section. You can find a full overview of the affected services in this article.
When will the maintenance take place?
- Start: Saturday, 26 September 2026 at 10:00 PM
- End: Sunday, 27 September 2026 at 1:00 AM
1. Information for customers:
Planning to pick up or send a parcel on Saturday evening, 26 September? Please check the restrictions that will apply from 10:00 PM on Saturday until 1:00 AM on Sunday. They will affect:
- the Packeta mobile app
- Z-BOXes
- pick-up points
- parcel tracking
- pick-up point finder
The Packeta mobile app will be unavailable. You will not be able to:
❌ pick up a parcel from a Z-BOX using the mobile app (open the locker)
❌ view the code for picking up a parcel
❌ create a parcel in the mobile app
❌ pay cash on delivery in the app
❌ search for a pick-up point
Please note that users may be logged out of the app during the maintenance. Once our systems are back online, you will be able to log in again.
Z-BOXes will be unavailable for some services. You will not be able to:
❌ pick up parcels using the mobile app
❌ send parcels (this includes parcels created in the mobile app and parcels with a numeric code, such as Vinted or Aukro)
✅ You will still be able to pick up a parcel from a Z-BOX by entering the numeric code on the keypad.
Pick-up points will have limited services. You will not be able to:
❌ send parcels
❌ pay cash on delivery by card at a pick-up point
❌ pick up returns
✅ You will still be able to pick up parcels using a password.
✅ Cash on delivery can only be paid in cash.
Parcel tracking will not be available during the system maintenance.
The pick-up point finder will work with limited functionality and the data will not be updated during this time.
2. Information for e-shops:
From 10:00 PM on Saturday, the following will not be available:
- API
- creating or sending parcels in the system
- Client Section
Our services will be completely unavailable for e-shops during the system maintenance.
3. Information for pick-up points:
Pick-up points that are open at weekends may stay open during the maintenance, as they will have access to an emergency app for handing over parcels. The app allows them to:
- hand over parcels after entering the password
- accept cash on delivery payments in cash
The pick-up point finder widget will work, but the data will not be updated.