Everything you need to know for Christmas season 2024
Another Christmas season is slowly closing in on us and to keep you up-to-date about everything, we created this article that will include all vital information—seasonal surcharges, service changes, adjustments of opening hours, dates for latest submission at depots—all comfortably in one place 🎄
PS, we will be adding and updating information in this article continuously until the end of the year for you.
Seasonal surcharges
of partner carriers
As every year, selected partner carriers abroad have announced seasonal surcharges for their services because of expected higher volumes of processed parcels in high season.
Seasonal surcharges are an inevitable part of the upcoming high season. In order to cope with the increase in parcel volumes without collapse, some of our partner carriers abroad are temporarily increasing prices. This will ensure maximum process efficiency and quality of services for customers.
Please note that these surcharges will be implemented into our price list in accordance with the General Terms and Conditions from 1 November 2024.
The above-mentioned surcharges apply to parcel drop-off (submission) in the Czech Republic, prices for drop-off in other countries might differ.
Shortened parcel storage period
at pick-up points and Z-BOXes
During peak season, which occurs every year before Christmas time, we shorten parcel storage period at Packeta pick-up points and Z-BOXes to keep parcel volumes flowing smoothly. It keeps our network capacity more flexible and encourages recipients to pick their parcels up quicker. It also means that COD amounts make it to the target bank accounts sooner.
Pick-up points: 4+2
- 4 days for parcel pick-up (based on opening hours)
- Extension of basic parcel storage period is possible by
2 days only - Extension via app is possible only day by day (up to a maximum of 2 days)
Z-BOXes: 2+1
- 2 calendar days for parcel pick-up
- Extending parcel storage period is possible only by
1 calendar day (to the max. sum of 3 days)
Both parcel storage period and the dates of validity may vary across our entities. We recommend always checking with the information posted on the blog corresponding with your delivery country.
How to extend parcel storage period
- Thru Packeta mobile app (easiest and fastest solution 🙂).
- Via the link you received in the email notification of your parcel´s delivery to the target pick-up location.
- In online parcel tracking.
- By contacting our customer service.
- Thru the official Zásilkovna contact form.
- Or even thru our Packetabot.
Parcel delivery by 24. 12.
in Packeta entities
Ensuring parcel delivery to our customers by 24.12. should be a given 
To make that happen, we need those parcels in our system or at our depots by a certain date each year. This gives both parties (the carrier and the customer) certainty that their parcels will be delivered to the target destination on time.
Check out the summary of last days for parcel drop-off in our respective entities below:
Czech Republic
- Last day for drop-off at depots: 19 December 2024
- Last day for drop-off at a drop-off point: 18 December 2024
Romania
- Last day for submission at depots: 19 December 2024
- Last day for drop-off at a drop-off point: 18 December 2024
Hungary
- Last day for submission at depots: 19 December 2024
- Last day for drop-off at a drop-off point: 18 December 2024
Slovakia
- Last day for drop-off at depots: 19 December 2024
- Last day for drop-off at a drop-off point: 18 December 2024
Poland
- Last day for submission at depots: 19 December 2024
- Last day for drop-off at a drop-off point: 18 December 2024
Please note that these dates are bound to parcel delivery within that particular country. If you need concrete info about a particular delivery solution and/or carrier conditions, please contact your sales representative.
Delivery by 24. 12.
via partner carriers abroad
Our logistic partners provided us with their recommended dates to ensure parcel delivery by 24. 12. 2024.
Below, you can find a structured table with each international carrier´s deadline.
Please note that these dates are valid for parcel delivery within our network—meaning drop-off at Czech depots or thru collective pick-up. If you prefer submission thru a drop-off point, we recommend doing it one day earlier.
Since the international delivery services are provided by external partners, we cannot give you a 100% guarantee. However, we will do our absolute best to ensure that your customers have their parcels by 24 December.
