COVID-19: information for clients
As we did in the spring, this time again we will regularly inform you about everything that will happen in connection with the COVID-19, both here in Packeta and in the field of e-commerce and logistics throughout Europe. We will continuously update this article so that you have fresh information, for example, about changes in carriers, etc.
Now the situation for e-commerce will be even more challenging than in the first wave of Covid-19, because Christmas is just around the corner and online shopping is growing every day. In this way, we will all have our hands full in the next few months. We will do our best to ensure that shipments are delivered to your customers on time and as soon as possible, and to make your work as easy as possible.
23. 10. 2020, 10:00
The pick-up of parcels is uninterrupted in the Zásielkovňa network
In connection with the current situation around COVID-19 and today’s decision of the Government of the Slovak Republic to tighten security measures again, we want to assure you that the mentioned restrictions do not apply to our network of pick-up points. Delivery of parcels from online stores to pick-up points is an exception to government regulations.
Government measures will take effect on October 24, 2020
Unfortunately, the government has not given us too much time to prepare, but we are a digital company, we act immediately and we can do it! Orders delivered today at dispensing points will be redirected to the next open one in the case of a closed dispensing point.
The dispensing points of the Zásielkovňa, similarly to the spring pandemic, also operate in the current regime (for the purpose of processing the shipment), when the Government of the Slovak Republic restricted retail sales. Shipments from e-shops can thus continue to flow to the dispensing points of the Shipyard. At the moment, the Mail Order has most of the dispensing points involved in the system.
We did not neglect anything and we carefully prepared for the second wave. We are strengthened on customer lines and in operation, and we continue to strengthen the delivery process to.
We are constantly monitoring the situation and will keep you informed of any changes. We have again created sections on our blog where we will constantly update the information we obtain about COVID-19. At the same time, we will regularly inform you about everything on our Facebook.
Believe that we will not leave you in this and we will do our best to deliver your shipments to customers, either through dispensaries or directly to customers’ addresses.
I wish you all a lot of strength and above all a lot of health!
21. 10. 2020, 15:20
CZECH REPUBLIC: Zásilkovna
The pick-up of parcels is uninterrupted in the Zásilkovna network
Dear e-shoppers, Dear clients,
Regarding the current situation with COVID-19 and today’s decision of the Czech government to tighten up security measures once again, we would like to assure you that the mentioned restrictions do not apply to our network of pick-up points of Zásilkovna. Delivery of parcels from online shops to pick-up points has an exception from government regulations.
Government regulations will be effective as of tomorrow, October 22nd, 2020 at 6:00
Unfortunately, the government didn’t give us much time for preparation, but we are a digital company, we react immediately and we can do it! Regarding orders delivered to pick-up points today, in case the pick-up point is closed, it will be transferred to the closest open one. We do not expect a considerable number of closed pick-up points with regard to the exception that we have as a pick-up network.
Pick-up points of Zásilkovna, similarly as during the spring pandemic, function in the current regime, during which the Czech government banned retail sale. Therefore, parcels from e-shops can continue to flow to pick-up points of Zásilkovna. At this moment, Zásilkovna has most pick-up points involved in the system.
We did not neglect anything and we have prepared thoroughly for the second wave. We have strengthened customer support and also operation and we continue to strengthen the process of delivery to address.
We are constantly monitoring the current situation and we will inform you of possible changes on a regular basis. We have once again created sections on our blog, where we will constantly update information, which we will obtain regarding the COVID-19 situation. At the same time, we will regularly inform you of everything on our Facebook page– Zásilkovna advisory center.
You can trust us that we will not leave you behind and that we will do the maximum to deliver your parcels to customers via pick-up points or directly to the address of the customers.
I wish you lots of strength and especially good health!
CZECH REPUBLIC: Zásilkovna
New Government Regulations Will Not Affect Pick-up Points
We would like to inform you that the new regulations of the Czech government did not affect pick-up points of Zásilkovna for now and only a minimum of them were temporarily closed. We therefore continue to deliver your goods to pick-up points without any changes.
Only about 1 % of pick-up points are closed at the moment due to the regulations
Due to government regulations, fitness centers, gyms and sport grounds had to close, where we had 34 pick-up points. Some of our partner pick-up points are restaurants, bistros and bars, but they are allowed to have a serving hatch open from which they can hand over parcels to customers. At the moment we have no information of any pick-up points in restaurants being closed. Therefore, more than 3500 pick-up points continue to function without restrictions.
We take care of pick-up points in order for them to be at your full disposal.
Even this time we distribute thousands of protective and hygienic aids to all pick-up points, in order to contribute to the health of our employees and at least provide help to a certain extent for our branches to function without restrictions.
The maximum utilization of capacities of our pick-up points
Due to the pandemic and the Christmas season, we expect further growth of e-commerce and more online purchases, therefore we are introducing reduced storage time to 5 calendar days (instead of originally 7) starting November 1st, 2020 with the option of extending by one day only. We want to ensure the quicker dispatching of parcels in order for the capacity of pick-up points to cover the demand of your customers.
The pick-up network of Zásilkovna functioned even during the most difficult times during the first wave
In practice we know that the regulations can change day by day. Even if areal closing of retail stores occurs, we believe that pick-up points will be affected minimally. During the first wave of Covid-19, we had already appealed to the Czech government to at least enable stores the issuing of goods from e-shops – and this was permitted. The issuing of parcels is at least a partial compensation for the decline in sales for many storekeepers and small and middle-sized enterprisers, and therefore pick-up points continued working in their own interest. Therefore, we strongly hope that if the restriction of retail sales occurs any time soon, the situation with issuing parcels will remain without restrictions like during the first wave of Covid-19.
We are monitoring the situation very thoroughly and we will inform you continuously and quickly about the development and all the possible changes.
You can rely on us even during the busiest season of the year for e-commerce.
Yours sincerely, Zásilkovna